Privacy Policy

We collect several types of information to provide and improve our services:

Personal Information: Name, email address, phone number, billing address, company name, and job title when you create an account, make a purchase, or contact us.

Payment Information: Credit/debit card details, bank account information, UPI IDs, and billing details processed through our secure payment partners (Razorpay, Stripe).

Technical Information: IP address, browser type, device information, operating system, referring URLs, pages viewed, and access times collected automatically through cookies and similar technologies.

Communication Data: Records of correspondence when you contact us via email, phone, contact forms, or WhatsApp, including the content of messages and metadata.

Project Information: Business requirements, project specifications, and any materials you provide during consultations or project engagements.

We use the collected information for the following purposes:

• To provide, maintain, and improve our services, products, and digital solutions
• To process transactions, send invoices, and manage billing
• To communicate with you regarding project updates, service notifications, and support requests
• To send marketing communications (with your consent) about new products, features, and offers
• To personalize your experience and deliver relevant content
• To analyze usage patterns and improve our website functionality
• To detect, prevent, and address technical issues, fraud, or security breaches
• To comply with legal obligations and enforce our terms of service

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors (Razorpay, Stripe), cloud hosting providers, email service providers (Postmark), and analytics services.

Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

With Your Consent: We may share information for any other purpose with your explicit consent.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure payment processing through PCI-DSS compliant payment gateways
• Regular backups stored in geographically distributed secure locations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable safeguards.

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Required for basic website functionality, authentication, and security.

Analytics Cookies: Help us understand how visitors interact with our website to improve performance and user experience.

Preference Cookies: Remember your settings, such as language preferences and theme selection.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising or share cookie data with advertisers.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account information: Retained for the duration of your account plus 3 years
• Transaction records: Retained for 7 years as required by Indian tax laws
• Communication records: Retained for 3 years after the last interaction
• Project files and deliverables: Retained for 5 years after project completion

After the retention period, data is securely deleted or anonymized.

Our services may involve the transfer of your information to countries outside India, including the United States, for cloud hosting and service provision. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information, including standard contractual clauses and data processing agreements with our service providers.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected], and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Codefree Systems & Technologies Private Limited
D-6, Sector-9, New Vijay Nagar
Ghaziabad, Uttar Pradesh 201009, India

Email: [email protected]
Phone: +91-9410811118

For data protection inquiries, please write to our Data Protection Officer at the above address or email.